Account deletion is permanent. We remove your profile, saved signals, journal entries, alerts and billing history. This action cannot be reversed.
How to request deletion
- Email support@jenvu.net from the address on your account.
- Use the subject line 'Delete account'.
- We reply within one business day to confirm.
- Deletion completes within 7 days of your confirmation.
Heads up
If you have an active subscription, cancel it from Dashboard → Billing first. Otherwise your card may be charged on the next renewal before the deletion request lands.
Prefer to pause instead?
If you only want a break, downgrade to Free from Dashboard → Billing. Your account stays put and you can come back any time.