1. Cancel anytime
You can cancel your subscription whenever you like:
- From your Dashboard → Billing section.
- Or by emailing support@jenvu.net from your account email.
2. When cancellation takes effect
Cancellation takes effect at the end of your current billing period. You keep full access — including any remaining plan credits — until that date. After it passes, your account moves to the free tier and paid features stop.
3. No pro-rata refund for the remaining period
Consistent with our Refund Policy, we do not refund the unused portion of the current billing period. Cancel whenever you want, but the charge already made for the active cycle stands.
4. Auto-renewal
Paid plans renew automatically at the end of each billing cycle until you cancel. We do not send reminder emails before renewal; please cancel before your renewal date if you do not wish to be charged again.
5. Downgrades
- Downgrades (for example Elite → Pro) take effect at the start of the next billing cycle.
- Any higher-tier credits or benefits unused at the switch-over are forfeited and do not carry across.
- Downgrades themselves are not refundable.
6. Reactivation
You can resubscribe at any time from the pricing page. Your journal, saved signals and history stay attached to your account.
7. Account deletion
Cancelling a subscription is different from deleting your account. To fully delete your account and associated data, see our Privacy Policy or email support.
8. Contact
Questions about cancellation? Email support@jenvu.net.
Last updated · July 2026