Refund Policy

1. Overview

Because Jenvu delivers digital value the moment you use it (voice minutes, signals, AI queries, analysis), refunds are limited by the nature of the service. Please read this policy carefully before purchasing a plan or topping up credits.

2. No refunds after credits are used

This is the core rule of our billing:

• Once any credits from a top-up or plan upgrade have been consumed — even a single credit — that payment becomes non-refundable.
• This applies whether credits were spent on the voice agent, A+ signals, AI Engine queries, journal analysis, or any other feature.
• Partial usage does not entitle you to a partial refund. Using the service is considered acceptance of the charge in full.
• Unused credits carry no cash value and are not exchangeable for money.

3. Plan upgrades

When you upgrade your plan (for example Pro → Elite), the upgraded tier and its credits are activated immediately. Once you have accessed any benefit of the upgraded tier — including its included credits — the upgrade charge is non-refundable.

4. Credit top-ups

• Credit top-ups are non-refundable once any credit from that top-up has been used.
• A fully unused top-up may be refunded within 7 days of purchase, at our discretion, on written request.
• Top-ups do not expire while your account remains active, but they are not transferable between accounts.

5. Duplicate or accidental charges

If you were charged twice for the same purchase, or a charge was clearly made in error, contact us within 7 days at support@jenvu.net. If none of the associated credits have been used, we will refund the duplicate/erroneous charge in full.

6. Failed or undelivered service

If we materially fail to deliver a paid feature due to a fault on our side (extended outage, feature permanently removed, etc.), we will issue a pro-rata refund or equivalent account credit — your choice.

7. Chargebacks

Please contact us before opening a chargeback with your bank or card provider. Chargebacks filed without first contacting support may result in your account being suspended pending resolution.

8. Statutory rights

Nothing in this policy limits mandatory consumer-protection rights you may have in your jurisdiction. Where local law grants a stronger right, that law prevails over this policy.

9. How to request a refund

Email support@jenvu.net within 7 days of purchase with your account email and order ID. We usually respond within 2 business days.